Totoro Chashaku Holder
Each piece at Wildflower Pottery is meticulously crafted by hand, adorned with quirky, unique flaws that add to its distinctive character.
Generally, returns or exchanges are not accepted unless the item sustains damage during transit. In the unfortunate event of damage caused during delivery, please contact us at wildflowerpottery.shop@gmail.com, providing detailed information about the affected product.
To initiate a claim for damaged items, customers must provide the following:
- Clear and detailed images of the damaged product.
- A brief written description of the damage.
- An unboxing video clearly showing the condition of the package upon receipt.
Claims without the required documentation may not be eligible for a refund or replacement.
We are committed to collaborating with you to find the best possible solution. In cases of lost packages or items arriving damaged, we will issue a 100% refund or the maximum amount recoverable from the insurance company.
Please be aware that all purchases are considered final. We encourage you to thoroughly check the detailed photos and videos before making a purchase.
- Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wildflowerpottery.shop@gmail.com with details and images of the issue.
- Return Shipping: Customers are generally responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of your item. Exception: If the return is due to a damaged or defective item, Wildflower Pottery will cover the cost of return shipping.
- Custom and Personalized Orders: Unfortunately, we cannot accept returns or offer refunds for custom or personalized orders unless they arrive damaged or defective.
Please note that this policy is subject to change, and it's recommended to review it periodically for any updates. Thank you for choosing Wildflower Pottery for your pottery needs. Your satisfaction is our priority!
- Processing Time:
All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving full payment. Custom or personalized orders may take additional time
- Shipping Rates and Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
For shipments within Southeast Asia, you can typically expect delivery within 3 to 6 working days. Shipments to the rest of the world are estimated to take approximately 6 - 14 working days. Keep in mind that these are general estimates, and actual delivery times may vary. Some delays may occur due to unforeseen circumstances or peak seasons.
- Shipment Confirmation and Order Tracking:
Once your order has been shipped, you will receive a shipment confirmation email containing tracking information. The tracking number will be active within 24 hours.
- Shipping Locations:
We currently ship to addresses within
Asia: Singapore, Malaysia, Brunei, Taiwan, Hong Kong, Macau, Cambodia, Laos, Myanmar, Philippines, Thailand, Vietnam, China, Japan, South Korea, Papua New Guinea, India, Bangladesh, Kuwait, UAE, Saudi Arabia, Oman, Pakistan, Sri Lanka, Nepal, Maldives, Jordan, Bahrain
Rest of the World: Australia, New Zealand, Canada, Mexico, USA, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, United Kingdom, Vatican City, Armenia, Egypt, Morocco, Georgia
If you have any specific inquiries about shipping to a particular country or region not listed here, please don't hesitate to reach out to our customer support at wildflowerpottery.shop@gmail.com. We're here to assist you!
- Shipping Carriers:
We primarily use Rayspeed for shipping within Asia and Rifex for our other shipments. In some cases, we may use alternative carriers to ensure the best delivery service.
- Damages:
Wildflower Pottery is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team immediately to file a claim. Please save all packaging material and damaged goods before filing a claim.
- To initiate a claim for damaged items, customers must provide the following:
Clear and detailed images of the damaged product.
A brief written description of the damage.
An unboxing video clearly showing the condition of the package upon receipt.
Claims without the required documentation may not be eligible for a refund or replacement.
- International Shipping:
Customs and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Contact your local customs office for details.
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